Below are our most FAQ – If there is something not listed below, feel free to contact us with your queries.
Are You Regulated?
In England we are registered and regulated by the Care Quality Commission (CQC)
What Care do you offer?
Oakwood offers a range of care services residential and Dementia care. We understand the needs of our residents may change during their stay, so we will do everything we can to adapt the care and support given, enabling residents to remain in the home they have chosen for as long as possible.
This may necessitate a change of bedroom within the home but this is something we will discuss with you prior to any move
Can we bring in our own furniture?
Yes. It is important to have familiar surroundings so we encourage residents to hang photos, bring their most cherished possessions and make the room theirs. We require all electrical items to be portable appliance tested and will conduct fire risk assessments on any furniture.
What are your visiting times?
Visitors are welcome at any time during the day. Residents can see their guests in their rooms or make use of any one of our communal lounges. We also welcome family to stay for a meal and eat with their loved one and encourage family and friends to take residents out when they can. At times we may have to make temporary changes to our visiting policy and during these times we will communicate with you the reasons for the change and what the changes look like. We will make every effort to make sure you are able to continue regular contact during these times.
Are you able to support me/my loved one with my religious beliefs?
Yes. Religious and spiritual beliefs will be respected by our team members. If there are any religious groups they wish to attend or maintain contact with, we will do our best to make sure this happens.
Am I able to live with my spouse/partner?
Most of the rooms on the 1st and 2nd floor are large that are able to provide shared accommodation.
Am I able to bring my pet with me into the home?
We understand that your beloved pets are a part of your family and believe every effort should be made to ensure they are not left behind when you move into a care home. Wherever possible, we support residents to welcome their pets, we would have to complete a risk assessment to ensure the pet is cared for and not pose a risk to other residents
What are the fees/costs?
We accept residents who will be funding their own care and also residents eligible for a local authority contribution which would need to be topped up by a third party to meet our weekly fee.
Where the top-up is payable, the local authority should pay us for the full cost of care, and collect the top-up from you directly.
Each resident is assessed on individual needs and costs will be discussed during our pre assessments
